Question 1

How long does it take to switch to RCM Solutions 247?

Accepted Answer

Most practices are fully transitioned in 30–45 days. We run your old and new workflows in parallel during cutover, so claims keep flowing and cash flow never dips. Your dedicated implementation manager handles system access, payer notifications, and staff orientation on a published week-by-week plan.

Question 2

Do we have to change our EHR or practice management system?

Accepted Answer

No. We work inside your existing systems — Epic, athenahealth, eClinicalWorks, Tebra, AdvancedMD, NextGen, DrChrono, and 40+ others. There is no data migration, no new software to learn, and no disruption to your clinical workflow.

Question 3

What size practices do you work with?

Accepted Answer

From solo physicians to multi-site hospital systems. Our service model scales: a solo practice gets a full billing department for less than the cost of one hire, while larger organizations get dedicated pods with specialty-matched coders and senior account leadership.

Question 4

How does your pricing work?

Accepted Answer

Most clients choose a percentage of monthly collections — typically 3–7% depending on specialty, volume, and scope. You pay only when you get paid, which keeps our incentives aligned with yours. Flat-fee and hybrid models are available for hospitals and larger groups. Every proposal is itemized with no setup fees hidden in the fine print.

Question 5

Are we locked into a long-term contract?

Accepted Answer

No. Our standard agreement runs month-to-month after an initial 90-day term, with a 60-day transition notice so records and workflows hand off cleanly. We keep clients by performing, not by contract terms.

Question 6

What does the free consultation actually include?

Accepted Answer

A 30-minute call with a senior RCM consultant — not a salesperson — followed by a complimentary billing health check: we review your key metrics (denial rate, A/R days, collection rate) against specialty benchmarks and give you a written summary of what we find, whether or not you hire us.

Question 7

How do you protect our patient data?

Accepted Answer

We operate as a HIPAA business associate under a signed BAA. All PHI is encrypted in transit (TLS 1.2+) and at rest (AES-256), access is role-based and audit-logged, and our workforce completes HIPAA training with annual recertification. Internal security reviews and risk assessments keep our controls current and audit-ready year-round.

Question 8

Where is our billing work performed?

Accepted Answer

Our operations run 24/7 across US-based leadership and account management with global delivery teams working under the same HIPAA controls, BAA obligations, and access restrictions. Every team member — regardless of location — works within our audited security environment. US-only delivery is available on request.

Question 9

Does using AI put our data at risk?

Accepted Answer

No. Our AI models run inside our HIPAA-compliant infrastructure under the same BAA that covers all our work. Models are trained on de-identified data, your PHI is never shared across clients or sold, and every AI recommendation is reviewed by certified billing professionals before action is taken.

Question 10

Will we lose visibility into our own billing?

Accepted Answer

The opposite. You get a live KPI dashboard — days in A/R, clean claim rate, collections, denials — updated daily, plus a monthly narrated review with your account manager. Most clients tell us they can see their revenue cycle clearly for the first time.

Question 11

What does '24/7' actually mean in practice?

Accepted Answer

Work continues around the clock: claims submitted daily, rejections corrected overnight, eligibility verified before your morning schedule starts. When your office opens, yesterday's problems are already worked. For urgent issues, your account team has a same-business-day response standard.

Question 12

What happens to our existing billing staff?

Accepted Answer

That's your call, and we support either path. Many clients redeploy staff to patient-facing roles — where they generate revenue instead of chasing it. Others keep a hybrid model where in-house staff handle front-desk functions while we run the back end. We design the workflow around your decision.

Straight answers, before you ever get on a call

Getting Started

Pricing & Contracts

Security & Compliance

Operations

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